Plan your visit
Opening Times
The cafe is currently open daily from 10am-5pm, 7 days a week.
Age restrictions
Unless it’s a family show, you must be 14 or over to attend our events, and anyone under 18 must be accompanied by an adult.
Special Access
If you have access needs please call us in advance to reserve a seat in advance and assist with accessing the hall. We have 4 disabled parking spaces on a first come first served basis. Disabled guests can be dropped off outside of the hall.
Tickets and booking fees
| Booking type | Fee |
|---|---|
| By phone or in person at our box office | £1 per ticket (if you book more than 15 tickets in one block, you won’t pay a fee) |
| Online | 10% of each ticket price (this is reduced if you spend more than £25) |
| Post | £1 charge will apply if you would like your tickets posted to you |
Tickets on the door
For live music events or tribute nights run by us that are not sold out, there will be tickets available on the door until the event starts. These will be charged at a higher price (please see individual event information for details).
For events and shows not run by us – for example, pantomimes, wrestling and dances – please check with the event promoter.
Lost tickets
If you’ve lost your ticket, please come to the box office before the show starts with your ID.
Refunds and exchanges
We don’t offer refunds or credit vouchers. If you would like to exchange your tickets, you must bring them to our box office or post them to us.
The following conditions apply:
- we will exchange tickets for another show or performance, up to four weeks before it takes place
- we will charge an admin fee of £3 per ticket that is exchanged, up to a maximum of £30
- booking or postage fees cannot be refunded or exchanged
- you can only exchange tickets once for the same event
Seating
The majority of our events have seating plans with either a cabaret or theatre style layout. Please check ticketsource for details. Some events are standing only, and these are promoted clearly on our website and ticketsource.
Facilities
- Wheelchair access
- Toilets
- Baby changing facilities
- Café
Parking
There is limited on-street parking and we have a select number of onsite disabled parking spaces for customers and parking for scooters, which are available on a first come, first served basis. Unfortunately, it is not possible to reserve these in advance.